2. Leadership, Quality, and Responsiveness in Service Delivery
It is a given that our products and services must be at the highest quality, but we must combine that quality with outstanding leadership and customer responsiveness. Leadership means that we will take a proactive approach to problem solving. When working in a team environment we will assume positions of leadership and accept responsibility and accountability for that role. Responsiveness in service delivery means that we will meet or exceed all agreed upon schedules and timelines. Every attempt will be made to over-deliver on timelines. If for any reason we cannot meet schedule requirements, we will inform our customers and teammates as soon as the delay is known. We will also provide all affected with an updated estimate of when actions will be completed. We will not surprise our internal or external customers with slips in schedule.